Frequently Asked Questions
Everything you need to know about our premium moissanite jewelry.
What is the difference between Moissanite and a Diamond?
Moissanite is a distinct gemstone that offers more brilliance and fire than a diamond. It is nearly as hard as a diamond (9.25 on the Mohs scale) and is an ethical, lab-created alternative that provides luxury at a fraction of the cost.
Will my Moissanite stone ever lose its sparkle?
No, Moissanite is chemically stable and will not fade, cloud, or change color over time. Your jewelry is designed to maintain its brilliance for a lifetime of daily wear.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Custom orders or ring resizing may require an additional 5-10 business days for processing before shipment.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags attached. Please note that custom-made pieces are final sale.
Do you provide a warranty or certificate of authenticity?
Yes, every Moissanite Outlet stone over 0.5 carats comes with a Limited Lifetime Warranty and a Certificate of Authenticity to guarantee the quality and properties of your gemstone.
Can I have my ring resized if it doesn't fit?
We offer one complimentary resizing within 60 days of purchase for most standard ring settings. Please contact our support team to initiate the resizing process and receive a shipping label.